Resources & Training for OA Staff

Updates

7/8/24
Quest Board updated with Quarterly Goals, Projects, and Bounties
Add new Question in Commonly Asked for Authority Score
PBD has a Time Off request updated in their Dept Forms
Menu has been rearranged slightly. Content and Imgs are move under Resources (previously Info)


10/27/23
Custom Graphics Form was created and added to menu under Products


6/19/23
All forms got updated to Google Forms


6/16/23
Added New questions to the Commonly Asked Questions
Cleaned up Menu
Redid Landing Page
Startup Overview is updated
Updated Pricing page


1/13/23
Added NBN and Service Titan integration to the Commonly Asked Questions


1/4/23
Added 3 new questions to the Commonly Asked Questions
Started the Process for Content Overhaul
Started a page for the process of Creating or Updating a Page
Added the link for Custom Content Request under Products
Started a page that will list references for Services OA doesn't offer


12/9/22
Renamed 'Galleries' to 'Imgs & Templates'
Added links to the Blog Template, both Main Page and Post Page
OA Engagement Schedule & Survey are done


11/30/22
Added a list schedule for the 1-1's page
Cleaned up the Quest Board


11/18/22
Added VHP Call List to the homepage of Noobs
Updated the Tracking Number for a Foundation Change
Updated the Redesign Overview for schedule and stalled process


11/15/22
Created a Morning Meeting Minutes and Updates Page


10/7/22
Added the Social Media Landing Page


10/5/22
Added the Zoho Task Protocol Page


9/23/22
Updated the Price Increase Page
Updated the Product Guide Quick Ref


8/29/22
Made a WFH Request Form.
Updated Sitebulb Audit Reports to have all the new audits and naming organized


8/3/22
New link for Custom Content Request was added under the Products folder


7/8/22
Added Call order on Homepage of Noobs


6/24/22
Add link to TekCalendar Admin Login under products
Added information about tracking phone numbers on the Foundation Change Page


6/15/22
Updated & Fixed the Quick Reference Links
Added information about DBAs on the Foundation Change Page


6/13/22
Changed the naming from Missions to Open Projects in the Quest Board.
Added a new Open Project to Audit PagePilot Products in the Quest Board.
Added Basic Website Requirements to the menu under 'Content & SEO'.
Started to reorganize the menu
Fixed Homepage links and layout. Still need to setup Coding Section & How Tos
Redid and Reintroduced the Employee Discipline Policy


5/25/22
Changed the Image Optimization 'How to..' in the Sitebulb Audit Reports. You will look at images under the 'Serve Images in Next Gen Formats' property.
Added a new Mission to clean up GTM, GA and GSC in the Quest Board.


5/9/22
Added the Image Optimization report to the Sitebulb Audit Reports


4/15/22
Updated Step 1 in the Redesign Overview to include making a ticket when the customer engages in a preemptive design.
The Quest Board is now updated and the top of Reference with spots for Bounties and Open Projects.
The Phone Number Replacement Script has been updated. Use this one over the one on Niq's site.


3/22/22
Updated the Sales Overview Page


3/21/22
Finished the Foundation Change Page
Create a Side Quest Page for employees to see the side quests that are on the board. Missions and bounties are coming soon.


2/25/22
Updated the Image Compression and Search Console To Dos on the SiteBulb Audit Page
Updated the GSC steps in the Startup Process to include Indexing the homepage


2/15/22
Made an Non Web Ready Fonts tutorial


2/7/22
Made an Email Q & A Page
Updated the Sitebulb Audit Page with the new GSC Audit

Call Order*

Social Media

Alexis
Mandee
Janelle
Donia

Sales Call

Colleen K.
Chris or Krysten or Dave S

Billing

Carol (Tues-Thurs 9-3)
Amy
CJ (last resort)

VHP Call

Amy (leaves at 5p)
Nancy (leaves at 3p)
Robin (Tues-Fri leaves at 4p)
Dawn (leaves at 7p)


*This is to be followed unless the caller requests a specific person