How to setup a new customer to Online-Access Email!
Send the customer a link to the Email Creation form (seen here) and make sure they fill it out correctly.
For them to fill it out correctly, they need to provide the Business Name, the domain they want to use for email (Example: besthvacintown.com), and what email accounts they want to create under that domain (Example: joe@besthvacintown.com) as well as the password for each account.
An optional thing they can also do is set up an Alias (Forward) if they want to as well, but it's not requried like the options above.
Once the customer has filled out the form, a ticket will come into unassigned and you can assign it to yourself.
Double check to make sure the form is filled out correctly, and if not, contact the customer to address any issues.
After double checking, you can sign into atmail and create their email domain in our system
Go to mail.pagepilot.com/index.php/admin and sign in
Once you are signed in, click User Manager at the top.
Next, click either the New Domain button in the top left hand corner, or click the little plus sign in the lower left hand corner.
When you click either button, a folder will appear on the bottom of the list with the words "newdomain" in a box. Here you can rename the folder to the customers domain. For this example, you would do besthvacintown.com, NOTE: Update the name right away, as clicking elsewhere will leave the name as "newdomain" and you can't edit the name of a folder once it has been created, so make sure you put the domain in first and spell the domain correctly or you will have to delete the folder and try again.
Once the domain folder has been created, click Security.
Once inside security, click Add Subadmin on the left hand side.
For the WebAdmin User, use whatever username they have in Pagepilot.
For the password, put in a generated password and when the customer is getting email set up on their computer, this can be reset to something they know.
Put in the customers name in the Administrator Full Name field.
Put the customers email address in the Email Address field.
Put the Company Name in the Company Name field.
For domain, scroll and find the domain for the customer, and click it.
For number of accounts allowed, this depends on the package they have with us. Check and see what package they have, and give them the correct amount of email accounts and storage space.
Turn all of the buttons to ON, EXCEPT for ArchiveVault.
Click Add User button.
Once the domain folder has been created, click New User.
For the username, you are putting in the name that goes before the domain, not the entire email address itself.
Correct: Joe
Incorrect: Joe@besthvacintown.com
Next, make sure the domain is the one you want to create an email address for.
Put in the provided password.
Filling out the users First and Last name is optional.
Leave the Total quota at 1024.
Leave User Group as Domain Group.
Hit Create User button.
Congrats, you just made an email account and a domain in Atmail!
Now that the email has been created in Atmail, the domain needs to be placed in our spam filter, Barracuda to help reduce the amount of spam customers receive.
Go to https://bar1.online-access.com/cgi-mod/index.cgi and sign in under the Admin account through LastPass.
Next, click Domains at the top part of the screen.
Then click, Domain manager.
Put the domain name in the New Domain Name field and click Add Domain.
Congrats, you just added the domain to Barracuda!