Useful Information

Below is a template email you can send to customers who seem interested in Nearby Now but aren't signed up yet.

Every time you serve a customer, quick check-ins give you local search value for every city and neighborhood your customers come from, keyword value for everything you do, and a relevant media photo or video rankings boost.

Those pages show up in search in instances where the homepage cannot. If clients want to see city-specific information, we provide different ways for them to navigate to those city pages within your website. The value of these pages is to increase your exposure within search engines via those pages ranking and making your website more relevant as a whole.

The following link will hopefully help provide more clarity: https://www.hvacwebsites.com/nearbynow

Please let us know if you have any additional questions or concerns.

Below is a template email you can send to customers who are having issues with Nearby Now.

Please make sure you provide all the information we need to reproduce and investigate your problem.

• What is going wrong?
• What do you think should be happening instead?
• Where can we see the problem?
  • Exact URL(s)
  • Browser name(s) and version(s)
  • Mobile device type(s) and version(s)
• Who is having the issue?
  • Exact Nearby Now storefront account name(s)
  • Exact Nearby Now user id(s) (email)

Screenshots or videos can also be very helpful -- but please make sure you always provide the information above. The more specific information, the better!

Here is your confirmation for our training. Below are your Nearby Now resources. Please ensure everyone has downloaded the application and is logged in. Your team's credentials should have already been sent to you; however, let us know if you need another copy sent to you. (I'm including it below)

Nearby Now Admin Dashboard: https://admin.nearbynow.co/

Nearby Now Resources (optional - print for your team):

Check-In Cheat Sheet

Review Request Guide

Nearby Now is a review system that works directly with the technician's smartphone. Our companies get an average of 50 online reviews from every 100 customers asked. These reviews automatically get posted to your website to individual landing pages for the cities the reviews come from. These landing review pages not only give Google social proof that you work in these cities, but the pages also contain an automatically created heat map showing customers everywhere in that city you have worked, as well as a technician check-in (similar to four-square) of the job he performed with a picture of what he worked on. The benefit of the technician check-ins is that they not only show the customer that you do what they are looking for, but they automatically create keyword-rich content that basically lets the review pages being created be found for everything you do.

To download the Nearby Now App for iPhones/iPads, go to the AppStore and search "Nearby Now." The author of the app should be "Nearby Now LLC." On Android phones/ tablets, go to the Play Store and search for the same thing to download the app. When you find the Nearby Now App, it should be free to download. The Nearby Now system is only compatible with iPhones, iPads, Android Phones, and Android Tablets. Windows phones and tablets are not compatible with the Nearby Now System.

Hi BLANK,

We can certainly arrange training for your technicians and office staff. Below, I’ve included two links to schedule training sessions with me:

Nearby Now App Training (Insert Current Calendar Here) - Training for your technicians on effectively using the Nearby Now application.

Nearby Now Dashboard Training (Insert Current Calendar Here) - Training for your administrative and/or office staff to navigate and utilize the Nearby Now dashboard.

Each session typically lasts around 45 minutes.

Additionally, I’ll provide a refresher on what Nearby Now is and how it works, as well as your team’s Nearby Now credentials and some helpful links below.

Nearby Now Dashboard

Check-In Cheat Sheet

Review Request Guide

Nearby Now is a review system integrated with your technicians' smartphones. On average, companies using Nearby Now receive 50 online reviews for every 100 customers they ask. These reviews are automatically posted to your website via individual landing pages for each city in which the reviews originate. Not only does this provide Google with valuable social proof of your business’s presence in these cities, but each city-specific landing page also includes an automatically generated heat map showing where your company has worked within the city. Additionally, the technician check-ins feature (similar to FourSquare) displays job details, along with photos of the work completed. This helps demonstrate to customers that you offer the services they’re seeking while also generating keyword-rich content that enhances the searchability of your review pages.

To download the Nearby Now App:

For iPhones/iPads: Go to the AppStore and search "Nearby Now" by "Nearby Now LLC."

For Android phones/tablets: Go to the Play Store and search for the same app. The app should be free to download.

The Nearby Now system is compatible with iPhones, iPads, Android phones, and Android tablets. Unfortunately, Windows phones and tablets are not supported.

This email template will vary depending on how often the customer is using NBN, how impactful it will have on their rankings, and the market they are in. Before responding to a customers cancelation form that comes in, look into the rankings for the city pages, and ask PBD for some data to showcase to the customer the negative effects of what canceling will do to their website. You can always offer the customer to freeze their NBN so that way they are still getting the positive effects from their work on NBN, but they just can't add anything new and it's only $40/month. You can also offer them custom city pages that we can write for them or a city page template we can write.

We have received a request to cancel your Nearby Now subscription. I wanted to inform you that your website rankings will drop significantly. As you can see in the attachment, Nearby Now accounts for a substantial amount of your search results.

Before I cancel Nearby Now, I want to mention that the reviews are just a small part of its value. Most of the benefit comes from its ability to regularly post SEO-rich content to your website. When Nearby Now is turned off, the city pages are removed, and the value gathered also goes away. Please note that Nearby Now's pages currently account for over BLANK of the first-page organic rankings we track (the report can be viewed via your OA Stats within the Page Pilot dashboard). Though not immediately, these rankings will disappear and the value you gained from them will go away.

If you would still like me to cancel your Nearby Now account, please let me know!

Good BLANK,

We noticed your team hasn't been using Nearby Now lately. Below are some reasons you might want to get back into the habit:

• Nearby Now's dynamic routing helps you get more Google reviews.
• It gives you an SEO boost and helps your company get found throughout your service area.
• You are able to collect reviews and integrate them with all of your Google Business Profiles.
• It works! When used regularly, Nearby Now can help you dominate first-page organic results.

Below are two Nearby Now resources:

Nearby Now Check-In Cheat Sheet

Nearby Now Review Request Guide

Do you have a question or need retraining? Please reply to this email or call us at (810) 985-6603.

Thanks,

Sign into Nearby Now and choose the account for the customer you want to add the storefront for.

Once in the correct company, click Google Business Profile then Locations.

Once in there, click Add Google Location.

Choose Support OA Google account and click Select This Google Account.

Type in the Companies name in the Location Name search bar and click Search Locations. If you can't find the company, clear the search bar and hit the Search Locations and scroll until you can find it.

When you find the profile, click Add This Google Location.

Sign into the CID of the customer that wants cities removed.

Go to Site Content Manager and in the Site Pages find the Reviews By City folder and open it.

Either right-click and choose Disable and move the page from the folder to the Deleted Items bin.

If disabling or removing the page doesn't work, find the content block containing the city list and delete the city from the list.

Sign into NBN and find the company you want to delete the duplicate check-in for.

Click Reports then Checkins then Checkins List.

Find the duplicate checkin and click the 3 circles on the right hand side of the screen for the checkin.

Go down to Delete Checkin and click it and the check in will be deleted.

Sign into Nearby Now and find the company you are wanting to freeze.

Always download reviews and check ins before freezing the account.

Next, download the customers reviews. Go to this link once you are signed in - https://admin.nearbynow.co/reports/completedreviewslist?begin=2016-01-01&end=2030-01-01. Once there, click the Download button and then choose CSV.

Next, download the customers check-ins. Go to this link https://admin.nearbynow.co/reports/checkinslist?begin=2016-01-01&end=2030-01-01. Once there, click the Download button and then choose CSV.

Once the two CSV's are downloaded, then click Account Settings then click Profile.

Scroll until you are in the Billing section. Click the dropdown button on the right hand side and choose Freeze Account.

A pop up will appear and you will choose Freeze account.

Once you have NBN handled, you will create a ticket to billing@online-access.com and inform them to change the billing for the specific CID and company name for Nearby Now and to freeze the account and charge them $40/month.

Email the customer and give them the checkins and reviews and inform them that the account has been frozen.

When a customer returns to OA for Nearby Now, we need to update the friendly URL's to be new ones. First, create a task for development and ask them to Please redirect the following pages and provide the links AFTER the .com that you want to redirect.

Example: /webapp/p/486/city-state-ac-repair-service

Then provide the link you want the pages to redirect to.

Below is an example of how a task should layout

Once Dev completes the task, doubl check and make sure the redirects are working as intended. ONLY check the links with the live domain, as the temp domain isn't affected by these.